HSBC and their call centres

The word fury, does not even cover what I felt when I was in Asda last week. The day before I had gone to Nandos and tried to pay for lunch on my card but my PIN was incorrect. I entered it in twice and the pinpad said last try and I thought it would be best if I didn’t enter my PIN again. So when I got to the till at Asda I entered my PIN again and it got blocked. I was furious, how is it the PIN I’ve been using for years hadn’t worked? I didn’t want to put the transaction on any of my credit cards, because hey we are kinda in the middle of a recession and I am not getting into that trap. The cashier reckons she couldn’t bypass the PIN/call the bank or put it through manually (that’s a lie- every merchant can ring for authorisation) so I had to call the bank. Which is an 0845 number- which is not free- apparently you can ask for them to call you back- now that I know that I will be rinsing that. I was on the phone for half an hour to the call centre who are not UK based. They had the audacity to say they would end the call if I kept using profanities. I was mad. Isn’t funny how when you miss a bill they are quick to call you and resolve things but when my PIN gets blocked they want to be long and delay the whole process by not allowing me to sign instead,
Anyways it all got resolved and my PIN is not blocked. But the wickedest thing is I did put my PIN incorrectly, I guess I was just thinking about it too much and it made me put the wrong number in. Oh well. I still might complain about the convo and how it could have been resolved quicker and not on my air time.

X Factor

Every year, a new set of hopefuls battle it out to be crowned the winner of X Factor. The auditions see people that can sang and then there are the ones that leave you wondering ‘are they for real?’
Is it me or is this year even more sob story ridden. Everyone has one, whether it be their wife/mother/father/granddad/great aunt *delete as appropriate* died and this is what they would want, or they came from a poor background/never accomplished anything etc. STOP. IT. Get over it, there are things that happen in everyone’s life. My main wonder was, how is it that Alexandra claimed she shares a single bed with her sister in north London when my girl was rocking outfits that weren’t sold in Primark. What. A. Lie. And then she had a Blackberry to ring her family and tell them she was through. Priorities first, phone or bed? I like her, but low the sob story.

So Sunday night I tuned in to see who was making it to the next stage. There was one girl who I really think should have got through, Suzie. The reason I say this is because she could sing, the guy with the wife that unfortunately died didn’t deserve to get through neither did the Spanish lady. How many times can singing in Spanish impress you? Oh and 26? I need to see some ID love, cos she looks like she is pushing much closer to 30.

I just don’t understand some decisions, I just really don’t……but back to work now.